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June 15, 2007



That's terrible. My two cents? When this is all done, and that baby is born, you print out these several posts and send them to the doctor. Or edit them into a letter. The doctors in the practice should know what their staff is doing.


I often get questionnaires from hospitals on their services, but never from just the doctor's office. Maybe you should suggest this to the administrator :-)


You should let the guy know. I've had to tell more than a few Doctors about lousy staff and the good ones were happy to get the feedback.


Very interesting post.

I can see why you are frustrated. I guess they have so many patients they don't feel the need to try to please the customer.

My suggestion is to mention it to the doctor. Of course you get so little time with them and you probably have a lot of pregnancy stuff to talk about so it would be hard to fit it in.

Or say something after. AFTER YOU HAVE A BABY, THAT IS! (I continue to be really excited about this).


My Silicon Valley experience parallels yours: when I had a job there for a couple of years, the admin staff at my SV PCP's clinic was extremely efficient and courteous). But in have-a-nice-day Berkeley, I have had experiences every bit as horrendous and annoying as you describe, and at several different clinics. They treated me and the other patients like dirt. So I don't know if the difference between SV service and PA service (or between SV and Bay Area) is cultural or anecdotal.

I found your thoughts on malpractice insurance rates so interesting that I did a little Googling -- turns out CA has a handy-dandy little law that limits malpractice awards for noneconomic damages (you know, paltry little things like disfigurement, pain and suffering, distress, accidentally getting the wrong limb amputated) to $250K. (http://www.saynotocaps.org/newsarticles/Rand_Study.htm) Apparently that law was expressly enacted after pressure from physicians, to keep the malpractice insurance premiums down. Instead of stepping up to the plate and having the state government subsidize malpractice insurance (as state government does, btw, in Pennsylvania -- and premiums are STILL at a crisis point there), sunny California decided to take the money from those who need it most -- the actual malpractice victims. ("Patients with the severest injuries, such as brain damage or paralysis, typically had their awards reduced by more than $1 million each. Infants' malpractice damage awards were cut 71% of the time, often by $2.5 million or more.")


Dude, I've been telling you that Berkeley is overrated!

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